colaOur setup commitment
We keep helping until the service works on your compatible device and connection. Support is available 24/7. This is a commitment to assistance, separate from refund eligibility or a guarantee that every third-party device and internet connection will work.
Send details that get you closer to a fix
Include your reference, device model, app name, error message and whether the problem affects one channel or everything. For playback, add the channel or title and approximate time. Do not send your password, card details or a screenshot exposing credentials.
Check the simple things first
Confirm the internet works on the device, close a duplicate stream, check that access has not expired and verify that the server URL was copied exactly. Restart the player before reinstalling it; reinstalling may remove saved settings.
Choose the right contact route
Use the contact form for a recorded request, or reveal the current email or WhatsApp link when you need it. If a direct channel is not configured yet, the form remains available.