colaTry your setup first
Request a free trial before buying, especially for a new device or a particular channel requirement. Test the features you need. Trial availability is confirmed separately and a trial request does not require payment details.
Report the issue
Use the contact form and include your order reference, purchase date, device, player and a clear description of the issue. For a duplicate charge, include the payment reference without exposing full card details.
Review and next steps
We review the account, payment status and reported issue, and may first help resolve a setup problem. Refund eligibility depends on the order, circumstances and applicable law. No blanket refund window is advertised on this site unless it is specifically included in your purchase terms.
Your consumer rights
This policy does not exclude mandatory rights. If a refund is approved, the handling route and timing depend on the payment method and processor. Support will confirm the next steps for your particular request.