colaConfirm the existing account
For a renewal or connection change, contact support with your reference first. Ask which checkout flow applies. A new purchase should not be assumed to extend an existing account automatically.
Read the checkout summary
Confirm the website identity, duration, connections, currency, payment method and final amount. The plan link carries your selected duration and screen count; it does not submit a payment or guarantee a particular payment method is available.
After payment
Keep the receipt and wait for the relevant account confirmation. Payment completion and player activation are separate steps. Do not retry a payment immediately if its status is unclear; check the reference with support first.
If details do not match
Use the contact form with the purchase time, order reference and the problem. Do not include full card numbers, passwords or payment security codes. Support can review the order and tell you the correct next action.