colaIdentify the device and method
For a compatible MAG box, the trial form requests the MAC address used for portal activation. A Formuler device may use a compatible player or its portal application. Give support the exact model and app name instead of choosing a method by guesswork.
Use confirmed portal information
Enter only the portal address supplied for your account. Keep the registered MAC accurate. Do not copy another device’s identifier or assume a printed hardware address is the one your player requires; follow the device’s own portal settings.
Restart the relevant application
After the account is confirmed, reload the portal or player so it retrieves the new configuration. Check a live channel, EPG and the remote navigation. Avoid repeatedly changing the portal URL during provisioning.
Troubleshoot a blocked portal
Record the displayed error and confirm the activation details with support. A blank portal, expired access and an unsupported address need different fixes. Do not factory-reset before checking the registered device and account.