colaPrepare your television device
Check storage space, install system updates from the device settings and confirm a stable internet connection. Choose a compatible player from the official store or use the confirmed instructions for our supported player.
Enter one account carefully
Select the account method supplied by support. Keep the full server address, including any required protocol or port. Username and password are case-sensitive. Avoid importing the same playlist repeatedly when a large channel list is still loading.
Organise after the first test
Play live TV and an on-demand item first. Then make a favourites list and configure EPG time settings if needed. This order avoids spending time customising an account that still has a login or playback issue.
Diagnose before resetting
If you see picture but no sound, test another source or supported decoder option. If the app closes on a large list, note the device model and app version. Send these details to support before wiping the device.